Section 2: Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)

2.1 CSFs and KPIs for Product Innovation

2.1.1 Product Innovation CSF #1

Describe a Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension. Critical success factors are specific actions the organization must take, or results they must produce, in order to achieve the objective.

2.1.1.1 KPI #1 for Product Innovation CSF #1

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.1.1.2 KPI #2 for Product Innovation CSF #1

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.1.2 Product Innovation CSF #2

Describe a second Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension.

2.1.2.1 KPI #1 for Product Innovation CSF #2

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.1.2.2 KPI #2 for Product Innovation CSF #2

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2 CSFs and KPIs for Customer Intimacy

2.2.1 Customer Intimacy CSF #1

Describe a Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension. Critical success factors are specific actions the organization must take, or results they must produce, in order to achieve the objective.

2.2.1.1 KPI #1 for Customer Intimacy CSF #1

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2.1.2 KPI #2 for Customer Intimacy CSF #1

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2.2 Customer Intimacy CSF #2

Describe a second Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension.

2.2.2.1 KPI #1 for Customer Intimacy CSF #2

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2.2.2 KPI #2 for Customer Intimacy CSF #2

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3 CSFs and KPIs for Operational Excellence

2.3.1 Operational Excellence CSF #1

Describe a Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension. Critical success factors are specific actions the organization must take, or results they must produce, in order to achieve the objective.

2.3.1.1 KPI #1 for Operational Excellence CSF #1

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3.1.2 KPI #2 for Operational Excellence CSF #1

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3.2 Operational Excellence CSF #2

Describe a second Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension.

2.3.2.1 KPI #1 for Operational Excellence CSF #2

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3.2.2 KPI #2 for Operational Excellence CSF #2

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.