Unit outcomes addressed in this Assignment:

Exhibit effective verbal and nonverbal communication.
Identify the advantages of effective listening skills for a health care professional.
Discuss various sources of incoming and outgoing calls to a physicians office.
Develop a pleasing telephone voice.
Manage telephone calls
Discuss characteristics of professionalism.
Exhibit various telephone techniques.
Discuss the role of the medical assistants attitude in caring for patients.
Recognize the importance of courtesy when speaking on the telephone.
Course outcome assessed/addressed in this Assignment: