1) Do some Internet research to find recent crash-safety ratings for passenger vehicles. Then, answer the following questions: a) Which vehicles received the highest ratings? The lowest ratings? b) how important are crash-safety ratings to new car buyers? Does the degree of importance depend on the circumstances of the buyer? c) Which types of buyers would you expect to be the most concerned with crash-safety ratings?

2) What are some factors that cause organizations to redesign their products or services?

3) What are some of the advantages and disadvantages of standardization?

4) What is meant by the term “life cycle”? Why would this be a consideration in product or service design? In terms of extending a product life cycle, what are new uses that have been created for baking soda?